Role mission
The IT Operations Owner ensures that employees, the manufacturing operation and internal digital services have a reliable, secure and well-managed IT environment.
They own the company's IT operations outside of the business software itself.
They are responsible for infrastructure, the workplace environment, identities, access, licenses, digital services and the company's IT continuity.
Main responsibilities
Infrastructure Operations
- managing the server room
- overseeing physical servers
- managing the internal network
- internet connectivity
- VPN and remote access
- data backup and recovery
- coordinating external infrastructure vendors
- ensuring availability of key IT services
Workplace Services
- managing laptops, workstations and mobile devices
- onboarding and offboarding employees
- standardizing the workplace environment
- managing the hardware inventory
- resolving users' technical problems
Identity & Access Management
- managing accounts and permissions
- access control
- MFA and identity security
- access audits
- the lifecycle of user accounts
Digital Services
- managing internal digital services
- managing work and collaboration tools
- managing helpdesk and workflow systems
- managing knowledge systems
- managing software licenses
- monitoring usage and costs of digital services
Manufacturing & Operations
- supporting infrastructure related to manufacturing
- cooperating with manufacturing teams
- resolving IT problems affecting production
- ensuring the manufacturing IT environment stays operational
Security & Continuity
- overseeing backups
- regular data-recovery testing
- managing the device lifecycle
- checking license compliance
- identifying IT risks
- proposing preventive measures
Domains & Services
- domains
- DNS
- certificates
- basic cloud services
AI-Enabled Operations
We expect active use of AI tools to increase productivity and quality of work.
You use AI for example to:
- create documentation
- create runbooks
- maintain the knowledge base
- analyze incidents
- analyze logs
- manage the inventory
- manage licenses
- automate repetitive tasks
- onboarding and operational processes
AI is a normal part of the work, not an add-on.
How we know you are successful
- employees have a working IT environment
- onboarding and offboarding work smoothly
- access is correctly controlled
- licenses are under control
- backups work and are restorable
- digital services are available
- IT problems are resolved quickly
- the manufacturing infrastructure is stable
- documentation matches reality
- the company does not depend on the knowledge of a single person